Support
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Courses
To access your course, please follow these steps:
- Go to the navigation menu and select “Student Dashboard“
- Sign in using the email address and password you used to enrol in the course
- Click on the “Enrolled courses” to see your courses
- Click on “Start Course”
Each time you complete a lesson, you must mark it as complete; if you do not mark a lesson as complete, you will not be able to mark the course as complete and receive your certificate.
To mark each lesson as complete:
When you are in a course lesson, you will see all the course lessons on the right, and next to each lesson title you will see a box, tick the box and your course one lesson will be completed and your course progress percentage will increase.
You must mark the exam section complete once you have passed the final exam of the course;
if you do not mark the exam section as complete, you will not be able to mark the course as complete and receive your certificate.
How to mark the exam section complete:
Once you have passed the final exam of the course, you will see a box on the right next to the title of the exam, tick the box to confirm that you have successfully completed the exam, your course progress percentage should be 100% once the box is ticked.
First you need to make sure that:
- All the lessons are marked complete
- Exam/Quiz is marked complete after you pass
To mark the course complete:
- Go to the navigation menu and select “Student Dashboard“
- Click on the “Enrolled courses” to see your courses
- Click on the course title to go to the course page.
- In this page on the right, you will see a “Complete Course” button under the “Continue Learning” button. Simply click on Complete Course, and your course will be indicated as a complete course.
Once you click on “Complete Course” and your course is marked as a complete course, this button will change to “Download Certificate”. Clicking on this button will open the certificate in PDF format for you to download it.
If you failed the exam, you can retake it as many times as you need.
To retake the exam, please follow these steps:
- Go to the navigation menu and select “Student Dashboard“
- Sign in using the email address and password you used to enrol in the course
- Click on the “Enrolled courses” to see your courses
- Click on the option Continue Learning
- On the Course Content Click on Final Exam (last item of the list)
- Click on the Button Start Quiz
- Make sure you checked the IAQ Final Exam Box once you have passed the Exam (Quiz)
Enrollment
From the home page, simply select the course you wish to enroll in.
Then right click on “Add to Cart” and then click on “View Cart”.
The checkout process will appear when you click the View Cart button. To complete the purchase of your selected course, click the “Proceed to Checkout” button.
Students may request a full refund of the course fees up to 14 days after enrollment, provided they have not accessed the course materials. No refunds will be provided for students who have accessed the course content or after the 14-day refund period.
To request a refund, please use our support form on this page.
Note: IIAQI reserves the right to cancel or reschedule a course or event due to low enrollment or other unforeseen circumstances. In such cases, participants will be offered a full refund or the opportunity to transfer their registration to a future event
There is no set timeline for completion, and students can access the course content at their own pace.
Account
Go to the navigation menu and select “Student Dashboard“, in the “Sign in to Access Your Dashboard” box you will find the “Reset password” link.
Click on this and then on the “Reset Your password” form, enter your email address in the form field and click on ‘Get a new password’.
Go to the navigation menu and select “Student Dashboard“.
Click on “Settings” and then on the “Reset Password” button.
Go to the navigation menu and select “Student Dashboard” and then click on Purchase History.